I sure can relate to that lady. We are very close to having to make the decision with our 14 year old Brittany. I cry a lot and when I think of losing her I think I can't bear it. My husband and I are retired and have no children so she is very special to us. Tell her that we are sorry for her loss and that we understand the heart ache.
I know your job has to be very difficult, but so necessary for the healing process.