Thanks, Jim. The ICM is not running (see the 2nd screen shot). I tried cleaning the printer several times. If I need a new print head, then I am up the creek because it essentially means I need a new printer. It will be money I don't really want to spend right now, given the I just purchased the 5dii. It may be cheaper just to sub out the printing in the short term - particularly given how many sheets of paper I have wasted trying to get the output right.

James