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I have a money back guarantee. I have never had anyone ask for their money back, but, I have done reshoots. One was due to factors under my control, another was due to factors not under my control. Doesn't matter, I reshoot if people are not thrilled with their photos




Same here. I do accept any money until after the sitting is finished and the client has reviewed the results on a laptop. They can walk away, come back for a reshoot, or pay. When they leave my studio they know exactly what they are going to get for their money. No surprises. My job is to be sure they are happy and that they come back.